Refund Policy

This Refund Policy explains your rights and our obligations regarding payments made to HF Zenith Ltd for our digital services.

1. Nature of our services

HF Zenith Ltd provides custom digital services including AI automation, web development, and systems integration. Because our services involve significant time, skill, and resources invested from the moment work commences, our refund policy reflects the nature of bespoke digital work.

2. Deposits

Deposits paid to initiate a project are non-refundable once work has commenced. The deposit covers initial scoping, planning, and the allocation of our team's time to your project.

If you cancel before any work has begun, we will refund your deposit in full within 5 business days.

3. Project payments

For project-based work:

• If you cancel after work has started, you are liable for the value of work completed to date
• We will provide a breakdown of work completed and issue an adjusted invoice
• Any overpayment above the value of work completed will be refunded within 10 business days

4. Monthly retainers

Monthly retainer payments are non-refundable for the current billing period. You may cancel your retainer at any time with 14 days written notice, and cancellation will take effect from the next billing cycle.

5. Disputes and defects

If you believe the work delivered does not meet the agreed specification, please contact us within 14 days of delivery at hello@hfzenith.tech. We will:

• Review your concerns promptly
• Correct any genuine defects at no additional charge
• Work with you to reach a fair resolution

Refunds for completed work are issued at our discretion where we are unable to deliver the agreed scope.

6. Third-party costs

We are not responsible for refunding any third-party costs incurred during your project, including software licences, hosting, domain names, advertising spend, or tool subscriptions. These are subject to the refund policies of the respective providers.

7. How to request a refund

To request a refund or raise a concern, email us at hello@hfzenith.tech with:

• Your name and company
• Invoice number or project reference
• The reason for your request

We aim to respond to all refund requests within 2 business days.

8. Refund processing

Approved refunds are processed to the original payment method within 5-10 business days. For bank transfers, refunds are sent to the originating account.

9. Consumer rights

Nothing in this policy affects your statutory rights under UK consumer law. If you are a consumer (not a business), you may have additional rights under the Consumer Rights Act 2015.

10. Contact

Questions about this policy? Contact us at hello@hfzenith.tech.